At Serubet, we believe betting should be an enjoyable form of entertainment — not a source of stress, financial hardship, or addiction. This page outlines our commitment and the tools we provide to help you play in a healthy, responsible way.
We never portray betting as a way to generate a steady income or solve financial problems.
Deposit limits, betting limits, and playing breaks can be activated by you at any time at no charge.
Our support team is trained to assist members who may be experiencing difficulties with their gambling habits.
We do not target promotions at players who have activated self-imposed limits or are currently in a cool-off period.
Responsible gambling means enjoying betting as a form of entertainment while maintaining full control over the time, money, and emotions you invest. It's not about not playing at all — it's about playing in a smart, intentional way that doesn't compromise your quality of life.
When you play at Serubet — whether you're playing slots, betting on a Malaysia Super League match, playing blackjack at a Live Casino, or wagering on BWF badminton — it should put a smile on your face, not a weight on your shoulders. If the stress and worry outweigh the fun, that's a sign something needs to change.
Responsible gaming is more than just a concept on paper for Serubet. It's a daily practice built into how we design our products, communicate with members, and respond when someone needs help.
Important Reminder: Betting under the influence of alcohol, when emotionally distressed, or in an attempt to "chase back" lost money is a high-risk behaviour. If you find yourself in that situation, take a break and return to play when you're in a calmer state of mind.
Decide how many hours you'll play before you start, and stick to it. Use your phone's timer as a reminder if needed.
Decide how much RM you're willing to lose today before you log in. Think of it like a cinema ticket — entertainment money that won't affect your essential needs.
If you're no longer having fun, stop. Winnings are a welcome bonus, not the primary goal you have to chase.
Chasing losses is the most common trap. Lost today? Accept it, close the app, and come back tomorrow with a fresh budget.
Betting is just one of many entertainment options. Keep family, work, and social relationships your top priority.
All these tools are available directly in your account — activate them anytime, completely free.
Set a maximum daily, weekly, or monthly deposit limit in RM. Once the limit is reached, Serubet's system will automatically block further deposits until the next period begins. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period.
Set the maximum amount in MYR you are willing to lose per day, week, or month. Once your loss limit is reached, no new bets can be placed until your limit resets automatically at the end of the set period.
Set a maximum number of hours you can play each day. When the time is up, the system will send you a notification and automatically log you out of your session. This helps prevent you from losing track of time and getting too absorbed in the game.
Take a break from betting by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you won't be able to log in or place any bets. Your account funds remain safe and can be withdrawn at any time.
Choose to exclude yourself entirely from the Serubet platform for 6 months, 1 year, 5 years, or permanently. This is the most serious step available and is designed for those who feel they need to stop playing altogether. Self-exclusion cannot be reversed before the period ends.
Opt out of all marketing and promotional communications from Serubet at any time. If you're trying to cut back on your gambling activity, receiving notifications about bonuses and promotions may not be helpful. This tool lets you disconnect from marketing without closing your account.
Access the platform through your phone or computer's web browser using your registered email and password.
Click on your profile icon in the top right corner, then select "Account Settings" or "Gaming Controls".
Choose from deposit limit, loss limit, time limit, play break, or self-exclusion. Enter your preferred value or duration.
Click "Confirm" and your self-control tools will be activated immediately. A confirmation email will be sent to your registered address.
Gambling problems rarely appear overnight. They usually develop gradually, and many people don't realise it until things get serious. Here are the warning signs to watch for in yourself or someone you care about:
Taking out personal loans, pawning assets, or borrowing from family and friends to fund betting.
Continuing to bet in hopes of recovering lost money, even as the situation gets worse.
Lying to a partner, family, or friends about how often or how much you bet.
Missing work, family commitments, or daily responsibilities due to excessive time spent gambling.
Feeling anxious, irritable, or stressed when unable to play; feeling an excessive high when winning.
Repeatedly attempting to stop or cut back on betting but failing to do so.
Beyond self-control tools, Serubet also uses an internal detection system that monitors gambling behaviour patterns to identify members who may need support. This is part of our responsibility as a platform that genuinely cares.
Our system detects sudden changes in betting patterns, increased play frequency, or behaviour that indicates at-risk activity.
If the system detects any concerning patterns, our team will reach out to the member personally to offer support and information about self-control tools.
All Serubet customer support staff are specially trained to identify signs of problem gambling and know how to respond with empathy and effectiveness.
In serious cases, Serubet reserves the right to temporarily suspend an account and require the member to engage with the support team before resuming any gaming activity.
Answer the following questions honestly with yourself. This is not a diagnosis — it's a personal reflection tool to help you evaluate your relationship with gambling.
Have you ever felt the need to bet more money to get the same level of excitement as before?
Have you ever lied to family or friends about how much time or money you've spent on betting?
Have you ever used money meant for bills, rent, or your family's basic needs to bet?
Have you ever tried to stop gambling but couldn't, even when you genuinely wanted to?
Is betting causing problems in your relationships with your partner, family, or friends?
Have you ever bet as a way to escape problems, stress, or feelings of sadness?
Have you ever felt guilty or regretful after a betting session?
Do thoughts about betting distract you while working, studying, or spending time with family?
How to interpret your answers: 0–2 "Yes" — you're gaming responsibly, keep it up. 3–4 "Yes" — consider activating our self-control tools. 5 or more "Yes" — we encourage you to reach out to the Serubet support team or seek professional help.
Here's a basic guide to what a responsible betting budget should look like relative to your monthly income.
Income RM3,000/month → Entertainment budget RM600 → Betting budget: max. RM60
If you are spending more than 5% gross revenue you to keep betting, that's a signal to reassess.
Activate a monthly deposit limit on Serubet that matches your entertainment budget. The system will enforce the controls automatically.
Answers to the most frequently asked questions by Serubet members.
Responsible gaming is not something that Serubet do this out of obligation or because it is required of us. It is a core value we genuinely believe in. We recognise that our platform — even if it serves purely as entertainment for the majority of our members — can have a serious impact on a small number of vulnerable individuals.
That responsibility is something we take on every day. That's why we invest in detection systems, staff training, and building self-control tools that actually work — not just to tick boxes on a compliance checklist.
To our members Serubet who gamble responsibly — thank you for setting a great example. To those who may be struggling — we're here for you, without judgment, without conditions.
Contact Us: If you or someone you know needs help with a gambling problem, please contact the Serubet support team via live chat or email at support@serubet.bio at any time, 24 hours a day, 7 days a week.
24 hours / 7 days — response within 2 minutes
Subject: "Responsible Gaming Assistance"